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| What to do if you get a DVD that's bad | ||
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Moderators: site admin, Joe Fugate, Spinpuff
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| site admin |
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   Registered Member #1 Joined: Sun Mar 12 2006, 11:44PMPosts: 34 | Q. The DVD that I got from you doesn't play right -- it sticks and skips in my DVD player and on my computer. All of my other DVDs play just fine. What do I do? Short answer: Send an service©model-trains-video.com to our service department and they will send you a free replacement no questions asked. Long answer: Because of the low volume of model railroad DVDs as compared to Hollywood DVDs, model-trains-video.com DVDs are burned DVD+Rs, not pressed DVDs like the big boys do. It is not economical for us to do glass mastered DVDs, so we live with the issues that you get with burned DVDs. We burn our DVDs on quality bulk DVD+R media in a gang duplicator. Once the DVD has been burned, the duplicator rereads the entire DVD back and compares it to the DVD master on its internal hard drive. If the DVDs do not match, it rejects the burned copy. We only send out the copies that validate on the duplicator. Still, Model-trains-video.com sees a failure rate of 1%-2% on their DVDs so you may be one of the unlucky ones and have gotten a bad DVD. If so, just send an email to the model-trains-video support service©model-trains-video.com and request a replacement DVD. You will get a new DVD free of charge. Pressed DVDs have actual microscopic groves in the DVD while burned DVDs use optical groves made in a dye layer on the DVD. The dye layer on burned DVDs can sometime "fade" and will cause a good DVD to go bad. If your DVD used to play fine but has now gone bad, send an email to the model-trains-video support service©model-trains-video.com and request a free replacement DVD. [ Edited Tue Oct 17 2006, 01:32PM ] | ||
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| dwilson |
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 Registered Member #2 Joined: Fri Sep 08 2006, 12:27PMPosts: 1 | I've found that the DVD's will pop (loudly) and will eventually freeze on my Yamaha DVD player, but they work fine on my brother's Panasonic DVD player and my computer. I think the quality of player also has something to do with the issue of "bad" DVD's. My Yamaha DVD player won't play the Matrix DVD I bought when it first came out, but it too plays fine on my computer. As long as I have someplace that will play the DVD's, I'm happy. Dan Wilson | ||
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